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B2100 not user friendly

I am finding my new Samsung B2100 not very user friendly.
Does anyone have advice on the following:
* When creating an sms message I can't seem to be able to generate a list of my contacts alphabetically by simply inserting a letter i.e. B. Similar to my old Nokia phone. (I have to go to the phonebook and then manually add someone)? Any advice? Short cuts.
* I've managed to create a group to sms to. But I can't add a contact to the group list...keeps giving me an error message that its empty (after I've typed in the contacts name)
* When receiving an sms why does the phone not automatically unlock the screen so that I can view the sms. I first have to unlock the screen and then access the message.

For handset queries phone 0860 726 786

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